FAQs

Chordix HQ is the audio and music gear store of Chordix Global, a specialist distributor that operates six dedicated online stores. We bring customers carefully selected products from the brands they trust.

Yes. We source directly from manufacturers and their authorized distribution channels, so every product is genuine and carries the manufacturer’s warranty.

All orders are picked, packed and shipped from the Chordix Global operations and distribution center at 13555 Automobile Blvd, Ste 100, Clearwater, FL 33762.

Our Clearwater facility is an office and working warehouse, so walk-in shopping and in-person pickup are not available. Every order ships directly to you.

Shipping times and rates depend on your location and the items you order. See our Shipping Policy for full details.

Once your order ships, you can follow it on our Order Tracking page using your order number and email.

If something isn’t right, we’re here to help. Our Return Policy explains eligibility, timeframes and how to start a return.

Call us at +1 (813) 934-0867 (Monday to Friday, business hours ET) or send a message through our Contact Us page. Business buyers can also reach us through B2B Sales.