At Chordix HQ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return process.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging with all accessories included.

Items that show signs of use, damage, or are missing components may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including products that are damaged due to misuse, items without original packaging, and any products marked as non-returnable or final sale.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our Contact Us page.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received your refund within the expected time, please first check with your bank or payment provider. If the issue persists, contact us for further assistance.

Contact Us

For any return or refund inquiries, please visit our Contact Us page.